lancartoto Platform Privacy Notice

This page describes what we collect when you use lancartoto and how we keep that data protected. We at lancartoto take your privacy seriously — every piece of information you share with us, from your email address to your payment details, is handled according to Indonesian data-protection standards and our own security commitments.

Our platform operates across mobile and desktop, supporting football betting, live-dealer tables, slot games, and esports markets. To deliver these services, we need certain information from you. This notice explains what we collect, why we collect it, who has access to it, and what rights you have over your own data.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited.

What we collect on lancartoto

We collect information in three main categories: account data, transaction data, and behavioural data.

Account data includes your email address, phone number, full name, date of birth, and residential address. We ask for this when you open an account on lancartoto. We also collect identity documents — a national ID card, passport, or driver's licence — as part of our KYC (Know Your Customer) verification process. This verification is a legal requirement and helps us prevent fraud and money laundering.

Transaction data covers every deposit, withdrawal, and bet you place. When you fund your lancartoto account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the amount, timestamp, and payment method. We also log your withdrawal requests, including the destination account and any verification steps you complete.

Behavioural data includes your login times, the games or markets you view, your session duration, and your device type (Android, iOS, or desktop browser). We collect this through cookies and similar tracking technologies to understand how you use lancartoto and to improve our platform's performance.

Note: We do not sell your personal data to third parties. We share it only with payment processors, identity-verification vendors, and law-enforcement agencies when legally required.

How we use your data

We use your account data to verify your identity, prevent duplicate accounts, and comply with anti-money-laundering regulations. Your KYC documents are stored securely and are not shared with anyone except our compliance team and, if required, regulatory authorities.

Transaction data helps us process your deposits and withdrawals, detect suspicious activity, and generate your account statement. If you request a withdrawal and it takes longer than expected, we may review your transaction history to identify any holds or verification delays.

Behavioural data allows us to personalise your lancartoto experience — for example, showing you football markets if you frequently bet on Liga 1 or Piala AFF, or recommending live-dealer tables if you often play blackjack. We also use this data to detect and prevent fraud, such as account takeovers or bonus abuse.

Third-party processors and data location

Our servers may sit outside your jurisdiction. We use data centres in Southeast Asia and partner with payment processors, identity-verification services, and customer-support platforms. These partners are bound by confidentiality agreements and are not permitted to use your data for their own purposes.

When you deposit via mobile banking, local payment, online payment, e-wallet, or mobile banking, those payment providers receive your transaction details directly. We do not store your full payment credentials — only a reference token that allows us to process future transactions. Your bank details are encrypted and stored separately from your account profile.

Cookies and tracking

We use cookies to remember your login session, store your language preference, and track your activity on lancartoto. Essential cookies are necessary for the platform to function — for example, your session token. Analytics cookies help us understand which games are most popular and where users encounter problems.

You can disable non-essential cookies in your browser settings, but this may affect your experience on lancartoto. We do not use cookies to track you across other websites.

Your rights and contact

You have the right to request a copy of all personal data we hold about you. You can also ask us to correct inaccurate information, delete your account, or restrict how we use your data. To exercise these rights, contact our support team at the email address below.

If you believe we have mishandled your data, you can lodge a complaint with the Indonesian data-protection authority. We will investigate and respond within a reasonable timeframe.

This privacy notice applies to all users of lancartoto, whether you access the platform from Jakarta, Surabaya, Bandung, Medan, or elsewhere in Indonesia. We review and update this notice periodically to reflect changes in our practices or legal requirements. Any significant changes will be announced on our platform.

Data retention: We keep your account data for as long as your account is active, plus seven years for compliance purposes.
Contact us: Email our support team for privacy inquiries or data-access requests.
Updates: We may update this notice. Changes take effect when posted on lancartoto.

Last updated: 2025. This notice is provided in English and applies to all lancartoto users.